Chief Nursing Officer (CNO) / Administrator

Lifeways, Inc
Job Description
Job Title: Chief Nursing Officer (CNO) / Administrator
Job Family: Management
Department: Umatilla County Division
Reports To: Umatilla County Division Administrator
FLSA Status: Exempt
Pay Grade: x

This leadership position, Chief Nursing Officer (CNO) / Administrator of Aspen Springs Psychiatric Facility is responsible for the operational leadership of Lifeways’ 16-bed inpatient psychiatric facility, located in Umatilla County, Oregon. The CNO is responsible for setting up all operational policies, procedures, and systems while under construction to ensure patient safety and comfort, employee operational efficiency, and State and Federal regulatory compliance (e.g., Medicare, Medicaid, State, County, and local rules). Upon completion and Certificate of Occupancy, the CNO oversees day-to-day operations, manages and develops staff, assures excellent patient care and sound fiscal operations, maintains a strong referral base, and ensures compliance with Federal, State, CMS, and Joint Commission regulations, while continually monitoring the Facility’s service and delivery systems.

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
  • Oversees the quality of care and patient outcomes according to best practice standards for inpatient psychiatric hospitals.
  • Motivates and directs a diverse workforce; directs the hiring and training of personnel.
  • Where needed, develops and ensures the consistency and standardization of universal Lifeways’ policies and procedures.
  • Responsible for all Facility operational efficiencies including but not limited to census management, resource controls, and staffing; analyzes and adjust Facility operations o maximize financial performance and to determine areas for program improvement and cost effectiveness.
  • Actively participates in the Leadership Team with specific attention to continuous quality improvement organization-wide and the Strategic Plan pillars of excellence.
  • Manages and participates in the preparation, review, and submittal of a variety of reports, reconciliations, work papers, promotional efforts, communications, schedules, tables, and/or statements to and from internal departments and external agencies.
  • Prepares, reads, analyzes, and interprets operational data, financial reports, and legal and regulatory documents.
  • Communicates effectively and respectfully with all levels of the Lifeways organization and its Community and State partners.
  • Actively participates in the development and maintenance of community relations with partners and community-based agencies; serves as an informed liaison between the Facility, the Hospital, and other external stakeholders.
  • Provides consultation and direction on complex and/or high-risk clinical and administrative cases within Aspen Springs, as needed.
  • Ensures compliance of Lifeways’ behavioral health inpatient psychiatric services and staff with Lifeways’ policies, state and federal regulatory requirements, program certifications, quality assurance reviews/audits, and continuous quality improvement plans. Provides primary risk management for the inpatient psychiatric services in conjunction with the Division Administrator of Umatilla County.
  • Ensures compliance with all regulations identified in Oregon statute and rule, Department of Health and Human Services (DHHS), Medicare/CMS, and Joint Commission, as well as any other Providers.
  • Maintains excellent communication with the Division Administrator to ensure s/he is informed of unusual occurrences/compliance issues, as well as included in strategic decisions.
The requirements listed below are representative of the knowledge, skills and/or abilities required to perform the essential functions of this job.
  • Knowledge of characteristics, social implications and treatment of emotional and mental disorders, substance abuse-related problems, mental deficiency and neurological disorders; understanding of principles and practice of psychological casework and psychiatric treatment.
  • Experienced in developing, managing, and overseeing an inpatient psychiatric facility/hospital including developing and monitoring expense reports, budgets, and business plans.
  • Practice strong organizational skills, independent follow-through and accountability, and excels at time management.
  • Excellence in written and verbal communications, presentation, and interpersonal skills; a strong ability to communicate with respect, honoring differences of perspective and experience, with all levels within the Lifeways’ organization including external stakeholders, vendors, and community partners.
  • Understands the importance of medical and clinical ‘best practices’ and accreditation standards as they relate to the financial sustainability of the Lifeways’ brand.
  • Excellence in public relations and marketing strategies, understanding core messaging, market analysis, and outmigration evaluation.
  • Use effective customer relations skills, including the ability to work with clients/partners in a stressful environment, displaying an understanding of group dynamics and dealing with stress effectively.
  • Handle frequent interruptions and changing priorities; serve as a Company role model, facilitator and change agent.
  • Demonstrates the ability to initiate, accept, and implement change in a facilitative and collaborative way; works with all departments to assist with development of departmental quality goals, goal measurement tools, quality initiatives, and methodologies.
  • Skilled in reading, analyzing, and interpreting common regulatory and technical literature, financial reports, and legal documents; able to translate complicated data into understandable information that creates action.
  • Strong analytic and computer skills including data management applications and Microsoft Office Suite; expert knowledge of common statistical programs, spreadsheets, and database management; key performance indicators and quality improvement dashboards.
  • Experienced in prioritizing and planning work activities independently and with attention to detail; shows a willingness to share plans with appropriate stakeholders to increase organizational involvement at all levels of quality improvement and accreditation.
  • Experienced in making decisions that support the Mission, Vision, and Core Values of Lifeways, Inc.
Education and/or Experience
  • Currently licensed as a Registered Nurse in the State of Oregon.
  • Holds a Master’s Degree in a healthcare related field or an M.B.A. If a Candidate is currently enrolled in a Master’s program and will receive their degree in the coming 18 months, s/he will be considered for the position. .
  • Documented experience with psychiatric / mental health patients is required.
  • Demonstrates a strong track record in management, including but not limited to operations, staff supervision, financial management, and census development. .
  • Experience with the Department of Health and Human Services, Medicare and Joint Commission certification is essential.
  • Articulates a working knowledge of operational and financial management, as well as understand marketing methods and analysis.
  • Demonstrates a thorough, working knowledge of inpatient psychiatric facility philosophies, principles, and practices; experienced in the public community mental health; aware of behavioral health organizational structures, regulations, and delivery systems.
  • Proficient in understanding the behavioral health regulations and processes within the State of Oregon.
  • Skilled in communications and negotiations with regulators from all government agencies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the job. The employee is frequently required to sit, walk, or stand; use hands and fingers to handle or feel; reach with hands and arms; and ability to talk and hear. The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, along with depth perception and ability to adjust focus. Travel is required.
Hazardous Conditions: Risk of verbal and physical threats from clients. Use of keyboard and computer monitor (repetitive hand motions and potential eye strain). Possible exposure to airborne pathogens.
Working Conditions: The noise level in the work environment is mild to moderate; 90% office-based, 10% field.
Equipment / Materials Used: Common office machines including computer, printer, calculator, telephone equipment, tele-health system, copier, scanner, and facsimile. May drive your personal or Agency vehicle.

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